f1111 Privacy Policy

f1111 ("we", "our", "platform") provides a safe and reliable online sports betting and casino experience for users in Bangladesh. Your privacy is our highest priority. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.

By using the f1111 website, mobile site, or any of its services, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy applies only to the collection and use of information in connection with the f1111 platform. Third-party websites or services are governed by their own privacy policies.

f1111 collects various types of information in order to provide its services properly. The details of that information are described below:

a) Personal Identity Information

During account registration and verification, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 or older only)
• Government-issued identity document details (such as national ID number)
• Email address
• Mobile phone number

b) Financial Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket account number
• Transaction amounts and history
• Mobile banking transaction reference numbers

c) Usage Information

To improve platform services, we automatically collect:

• IP address and device type
• Browser information and operating system
• Date and time of access to the platform
• Gameplay history and betting activity
• Information collected through cookies and similar technologies

f1111 uses collected information only for the following purposes:

Account management and verification

Your personal information is required to create, manage, and secure your account. Age and identity verification also ensures that only eligible individuals can use the platform.

Processing financial transactions

Financial information is used to complete deposit and withdrawal processes via bKash, Nagad, and Rocket, and to ensure the security of transactions.

Providing customer support

Contact information is used to quickly resolve account-related issues when providing our 24/7 live chat and email support.

Fraud prevention and security

Information is analysed to detect suspicious activity, prevent unauthorised access to accounts, and maintain platform security.

Service improvement

Usage information is used to analyse user experience and further improve f1111's services, game categories, and features.

Marketing and communications

Subject to your consent, your contact information may be used to send bonus offers, promotional information, and important service notifications. You can opt out of these communications at any time.

f1111 takes industry-standard technical and organisational measures to protect your personal information:

Encryption and technical protection

• All data is transmitted using SSL (Secure Socket Layer) encryption.
• Stored data is protected by high-grade encryption algorithms.
• Passwords are stored using hashing technology — no one can view them directly.
• Two-Factor Authentication is available.

Servers and data centres

Your information is stored in secure and reliable data centres, where security is ensured at both physical and digital levels.

Data retention period

Information is retained for as long as your account is active and as long as it is necessary to provide the service. Even after account closure, certain information may be retained for a specified period to meet legal obligations and prevent fraud.

f1111 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

Payment processors

The minimum information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service provider. This information is used solely to verify and complete transactions.

Technology and software partners

Gaming software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, Ezugi) may receive limited technical information to operate their services. These partners are bound to comply with their own privacy policies.

Legal obligations

Required information may be provided in response to legal orders, judicial directives, or valid requests from regulatory authorities.

Fraud prevention

Limited information may be exchanged with other platforms or security services to detect and prevent fraudulent activity.

The f1111 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

Types of cookies and their use

• Essential cookies: Used to maintain login sessions, ensure security, and provide basic functionality. The platform will not work properly without these cookies.
• Functional cookies: Used to remember your preferences, language, and settings.
• Analytics cookies: Help analyse platform usage and improve services.

Cookie controls

Most web browsers provide controls for managing cookies. You can delete cookies or block new cookies from being accepted through your browser settings. However, this may limit some services on the platform.

As a user of f1111's services, you have the following rights over your personal information:

Right to access information

You have the right to know what information we hold about you. Upon request, we can provide you with a copy of your stored information.

Right to correct information

If any of your stored information is incorrect, you can request that it be corrected. This can be done through account settings or by contacting our support team.

Right to delete information

In certain circumstances, you can request that your personal information be deleted. However, some information may be retained if there are legal obligations or if a fraud investigation requires it.

Right to withdraw from marketing communications

You can contact us at any time to stop receiving promotional messages and notifications.

How to exercise your rights

To exercise any of the rights above, contact our support team at [email protected] or get assistance directly via live chat.

f1111 is a platform exclusively for users aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

If you suspect that a minor is using the f1111 platform, guardians should contact our support team.

f1111 reserves the right to update this privacy policy from time to time. The policy may be revised due to business circumstances, legal changes, or technological improvements.

Notification of changes

If any significant changes occur, we will:

• display a notification on the platform;
• attempt to notify you at your registered email address;
• publish the updated policy on this page.

Continued use of the platform after any changes will be considered your agreement to the updated policy. If you do not agree to the new policy, you may request that your account be closed.

If you have any questions, concerns, or requests regarding this privacy policy, f1111's support team is always ready to help.

f1111 is always committed to protecting your privacy. As a secure and transparent platform, we ensure that every piece of your information is handled with proper respect and protection. We are grateful for your trust and confidence in f1111.